Our Warranty

Quality products, professional installation and a warranty that backs them both.

Two layers of protection

Product warranty

Every window, door and screen we supply comes with the original manufacturer’s warranty. Coverage and length depend on the product and manufacturer, and we give you the warranty details for your products with your order.

5-year installation warranty

Because every project is installed by our own team, we stand behind our work. Our installation is covered for 5 years from the date the installation is completed.

What the installation warranty covers

Covered

  • Problems caused by how the product was installed
  • Air or water leaks around the frame caused by the installation
  • Adjustment of sashes, doors and hardware that were not set correctly at installation
  • Sealing and finishing work done by our team

Not covered

  • Product defects (these fall under the manufacturer’s warranty)
  • Damage from accidents, misuse or lack of normal maintenance
  • Changes or repairs made by others after our installation
  • Damage from storms, floods, fire or other events beyond our control
  • Problems caused by the building itself, such as settling or structural movement

How to request warranty service

1

Contact us

2

Send details

Tell us your name, address and installation date, and send a few photos of the issue.

3

We take care of it

We review the issue, schedule a visit if needed, and help you contact the manufacturer for product warranty claims.

This page is a summary. The exact product warranty terms are set by each manufacturer.

Questions about your warranty?

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